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Season 1

1x1: The Delicate Art of Saying No
An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this... read more »
Air date January 4th, 2004
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1x2: Consider Yourself One of the Family
Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than two years old so... read more »
Air date January 5th, 2004
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1x3: Beyond Our Control
At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying series, we provide viewers... read more »
Air date January 12th, 2004
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1x4: Times Change
A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service. Friends and family are onboard, and Southwest... read more »
Air date January 19th, 2004
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1x5: Kids... Who'd Have Them?
It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst flight of their lives. Seems a rowdy group of biker kids... read more »
Air date January 12th, 2004
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1x6: Winners and Losers
A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers to leave two overbooked flights, and flight attendants... read more »
Air date January 19th, 2004
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1x7: Terminal Beauty
It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers.... read more »
Air date January 26th, 2004
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1x8: Luv Is In the Air
A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfriend to arrive from Switzerland, not knowing that he... read more »
Air date February 16th, 2004
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1x9: High Spirits
The FAA rules are clear, alcohol and air travel simply do not mix. In LA, passenger Wayne Samuel has been drinking and it's fallen to supervisor Yolanda to tell him he's too... read more »
Air date February 2nd, 2004
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1x10: A Team Effort
It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane out of a tiny gate, knowing... read more »
Air date February 9th, 2004
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1x11: You Must Be Kidding?
A drunken passenger needs a police escort and two overweight customers take the armrest test.
Air date February 16th, 2004
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1x12: Relative Values
Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowed to travel with her pressurized oxygen canisters; an... read more »
Air date February 23rd, 2004
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1x13: For Better For Worse
Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger going to her nuptials is denied boarding because she's... read more »
Air date March 1st, 2004
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1x14: It Ain't Over 'Til It's Over
A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but... read more »
Air date March 8th, 2004
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1x15: Don't Take No For An Answer
In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger track down his army buddy,... read more »
Air date March 15th, 2004
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1x16: All Creatures Great and Small
From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have to deny boarding to rowdy football fans. At 30,000 feet,... read more »
Air date March 22nd, 2004
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1x17: There's Real Time... Then There's Airline Time
Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles, Mike is confronted by a frantic woman who's late for her... read more »
Air date March 29th, 2004
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1x24: Oh, What a Performance
There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an inebriated passenger that too... read more »
Air date April 5th, 2004
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